Fitness Passport FAQ (NZ)

About Us 3

• What is Fitness Passport?
• Can I visit multiple facilities or only the preferred facility I nominate in my survey?
• How can I find out which gyms, pools and leisure centres are part of my membership?

Contract and Sign up fees 3

• How much does Fitness Passport cost?
• When will my contract end?
• Is there an annual fee?

Policies and Terms & Conditions 3

• Privacy Policy
• New Zealand - Terms & Conditions - Primary Member
• New Zealand - Terms & Conditions - Secondary Member

Membership Sign Up 4

• Member Sign up
• How do I know if my application has been approved?
• When can I start using my membership?
• How can I get my employer join Fitness Passport?

Eligibility 2

• How do I know if I'm eligible to join Fitness Passport?
• I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?

Rejoining Fitness Passport 1

• How to rejoin Fitness Passport or reactivate your account

Facility Access 4

• What does staffed hours means?
• How do I access the gyms and pools?
• Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
• Will my child be allowed access as they are below 16 years if age?

Classes and Extras 3

• Are special classes/exercise classes included?
• Is Crèche included?
• Are swimming lessons and squad included?

General Facilities Enquiry 2

• I have a problem with one of the facilities. Who can I talk to?
• The gym I go to isn’t on the program. Why not, and how can I get it onto the program?

Adding a family member 4

• Adding a Family Member
• Who can I add as a family member?
• I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?
• Reactivating a family member

Family Eligibility 5

• My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
• My child is 23 and is financially dependant on me. Can I put him/her on the program under a family membership?
• I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
• I received a notification on my child turning 18, what should I do?
• Can I add my over 18 Dependant as my partner?

Logging In 3

• What’s my username?
• Changing my password
• Multi-factor authentication

Updating your membership 3

• How can I update/edit my details?
• Updating Bank Details
• How to upload a photo?

Other 2

• How to Print a Receipt
• Can I claim my Fitness Passport payments through my health fund?

Cancellations 2

• How do I cancel?
• How can I remove a family member from my account?

Leaving your employer 3

• What happens if I get a job transfer to another location?
• I've changed employer, how can I continue using my Fitness Passport?
• What happens when I leave my employment at my eligible workplace?

Suspension 5

• What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
• How can I suspend my account/membership?
• Can I suspend part of my membership?
• What happens if I get injured and can’t use the gym/pool?
• I’m not ready to return to the gym yet, what are my options?

Fitness Passport MyFP App 7

• When can I access the mobile app?
• How can I download the Fitness Passport MyFP mobile app?
• How do I log into the MyFP app?
• What features does the MyFP app have?
• How do I use the mobile app to visit facilities?

View all 7

Help 5

• Who Can I Contact For Help?
• Who is my workplace facilitator?
• I’ve emailed Fitness Passport but not received a reply?
• I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
• Why don't you have a phone number to call?

Your Data 1

• Member Data Removal

Missed payment 2

• Why have I been charged a dishonour fee?
• I missed a payment, what happens next?

Payments 2

• What payment methods are available and can I change my scheduled payments?
• Pro-rata charges