Fitness Passport FAQ (NZ)

You can continue your membership and continue to use the program whilst you are on leave. Alternatively, you can suspend your membership until you get b...

Memberships may be suspended for a minimum of 2 weeks and a maximum of 2 months without documentation, but for only for a maximum of 2 months per calendar y...

If you choose to suspend your membership (subject to the relevant criteria identified above), your entire membership is suspended. There is no ability to su...

If you are injured and need to suspend your membership for up to 2 months, you can do this by logging in to www.fitnesspassport.co.nz with your email and pa...

As options will vary based on each member’s individual circumstances, please use the ‘Send us an enquiry’ button on this page to contact the customer servic...