Fitness Passport FAQ (NZ)
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What is Fitness Passport?
Can I visit multiple facilities or only the preferred facility I nominate in my survey?
How can I find out which gyms, pools and leisure centres are part of my membership?
Contract and Sign up fees
How much does Fitness Passport cost?
When will my contract end?
Is there an annual fee?
Policies and Terms & Conditions
New Zealand - Terms & Conditions - Primary Member
New Zealand - Terms & Conditions - Secondary Member
Membership Sign Up
Member Sign up
How do I know if my application has been approved?
When can I start using my membership?
How can I get my employer join Fitness Passport?
How do I know if I'm eligible to join Fitness Passport?
I am not on my workplace's payroll system but I am contracted by an agency. Can I be part of the program?
Rejoining Fitness Passport
How to rejoin Fitness Passport or reactivate your account
What does staffed hours means?
How do I access the gyms and pools?
Do I need to purchase an Access Key/FOB Key/Key Tag/Key Card?
Will my child be allowed access as they are below 16 years if age?
Classes and Extras
Are special classes/exercise classes included?
Is Crèche included?
Are swimming lessons and squad included?
General Facilities Enquiry
I have a problem with one of the facilities. Who can I talk to?
The gym I go to isn’t on the program. Why not, and how can I get it onto the program?
Adding a family member
Adding a Family Member
Who can I add as a family member?
I am not interested in going to the gym/pool but my partner is. Can I just purchase a single membership for him/her instead?
Reactivating a family member
My children live with me although we have alternative child care arrangements due to divorce/personal family circumstances. Can they still be on the program with my family membership?
My child is 23 and is financially dependant on me. Can I put him/her on the program under a family membership?
I live with my parents/siblings/grandparents/relatives/flatmates. Can I put them on the program under a family membership?
I received a notification on my child turning 18, what should I do?
Can I add my over 18 Dependant as my partner?
Fitness Passport Portal
What’s my username?
Changing my password
Updating your membership
How can I update/edit my details?
Updating Bank Details
How to upload a photo?
How to Print a Receipt
Can I claim my Fitness Passport payments through my health fund?
Cancellations and Suspensions
How do I cancel?
How can I remove a family member from my account?
Leaving your employer
What happens if I get a job transfer to another location?
I've changed employer, how can I continue using my Fitness Passport?
What happens when I leave my employment at my eligible workplace?
What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
How can I suspend my account/membership?
Can I suspend part of my membership?
What happens if I get injured and can’t use the gym/pool?
I’m not ready to return to the gym yet, what are my options?
Fitness Passport MyFP App
Fitness Passport MyFP App
When can I access the mobile app?
How can I download the Fitness Passport MyFP mobile app?
How do I log into the MyFP app?
What features does the MyFP app have?
How do I use the mobile app to visit facilities?
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Help and Other
Who Can I Contact For Help?
Who is my workplace facilitator?
I’ve emailed Fitness Passport but not received a reply?
I have read through these FAQs, but still have a question. How can I find out more about my membership or the Fitness Passport program in my workplace?
Why don't you have a phone number to call?
Member Data Removal
Payments and Fees
Why have I been charged a dishonour fee?
I missed a payment, what happens next?
What payment methods are available and can I change my scheduled payments?
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