Fitness Passport FAQ (NZ)

Cancellations 2

• How do I cancel?
• How can I remove a family member from my account?

Leaving your employer 3

• What happens if I get a job transfer to another location?
• I've changed employer, how can I continue using my Fitness Passport?
• What happens when I leave my employment at my eligible workplace?

Suspension 5

• What happens if I go on leave? (including Annual / Long Service / Maternity / Unpaid leave)
• How can I suspend my account/membership?
• Can I suspend part of my membership?
• What happens if I get injured and can’t use the gym/pool?
• I’m not ready to return to the gym yet, what are my options?