Why do I need to go through multi-factor authentication (MFA) when I log into the app?

Modified on Wed, 25 Jun at 5:02 PM

We know it’s an extra step, but it’s a super important one! MFA helps keep your account safe and secure, especially when you're logging in from a new device or after a break.

You’ll be asked to complete MFA when:

  • You’re logging into the app for the first time

  • You’ve logged out and are logging back in

  • You’ve reinstalled the app

  • You’ve upgraded to a new phone or are using a different device

Good to know: If you stay logged in on version 2.0.0 of the app, you won’t need to go through MFA again for 365 days!

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