The Fitness Passport mobile app is not working - what should I do?

If you are experiencing issues with the app, please try the following:

• Check if your internet connection is stable and good. If the app isn’t working as expected, try these steps to get back on track:

Quick checks

1. Internet connection: Make sure your phone has a stable connection.

2. QR code scanner: At facilities, check that the QR code at the front desk is clear and easy to scan.

3. Lighting: Turn on your phone’s torch if scanning is difficult.

Restart the app

• Close and reopen the app.

• On some phones, you may need to swipe the app fully off the screen.

  • How to close an app on iPhone

  • How to close an app on Android

Clear data (Android only)

If you’re on Android:

• Go to Settings -> Apps -> Fitness Passport -> Storage -> Clear Data.

Update or reinstall

• Make sure you’re using the latest version from the app store.

• If issues continue, uninstall and reinstall the app.

Restart your device

A simple restart often fixes unexpected issues.

Still having trouble?

If none of the above works, please get in touch with us by clicking here.