How do I use the mobile app to visit facilities?

Modified on Fri, 19 Sep at 12:56 PM

Checking in at a facility with the Fitness Passport app is quick and simple. Just look for the Fitness Passport QR code at the front desk and follow these steps:

  • Open the app

    • Make sure you’re logged in before you arrive at the facility.

  • Start Check-in

    • From the home screen, tap Check-in (the fourth tab at the bottom).

    • The app will open your camera so you can scan the QR code.

  • Scan the correct QR code
    • Some facilities may have separate QR codes for different services (e.g. gym or pool access).
    • Each code will be clearly labelled — just scan the one that matches the service you’re using.

  • Confirm your check-in

    • Select who is checking in (you or your family members).

    • Tap Confirm Check-in.

  • Show your confirmation

    • The facility staff may ask to see the confirmation screen on your phone before you enter.


Tips for smooth check-ins

  • Make sure you have a good internet connection and lighting.

  • Use your phone’s torch if scanning is difficult.

  • Scanning usually takes only a few seconds.


All set? Close the app, head inside, and enjoy your workout!


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